Refund & Return Policy – Posh by Purple Linen

At Posh by Purple Linen, we are committed to delivering high-quality fashion pieces. Due to the nature of our products, we have outlined our refund and return policy below.

1. Returns Eligibility

We accept returns under the following conditions:

Item must be unused, unworn, and in original condition
Item must be returned with original packaging and tags intact
Return request must be made within 3–7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Worn, washed, or damaged items
Custom-made or tailored outfits
Sale or discounted items
Accessories (e.g., headpieces, innerwear, etc. for hygiene reasons)

3. Refunds

Refunds are only issued in the following cases:

Wrong item delivered
Defective or damaged item (must be reported within 48 hours of delivery)

Important:

Refunds are processed after inspection and approval
Approved refunds will be issued via the original payment method or store credit
Processing time: 5–10 working days

4. Exchanges

We allow exchanges for:

Size issues
Wrong item received

Conditions:

Request must be made within 3–5 days of delivery
Item must meet return eligibility criteria

Customers are responsible for return shipping costs, unless the error is from our end.

5. Order Cancellation

Orders can only be cancelled within 12–24 hours of placing the order
Once processing or production has started, cancellation is not allowed

6. Shipping Costs

Shipping fees are non-refundable
Customers bear the cost of returning items unless the error was ours

7. Failed Deliveries

If delivery fails due to incorrect address or unavailability:

Customer will be responsible for re-delivery costs

8. How to Request a Return or Refund

To initiate a return, exchange, or refund:

Please contact us via:

Email: [Insert Email Address]
Phone/WhatsApp: [Insert Number]

Include:

Order number
Reason for return
Clear photos (if item is defective)

9. Policy Updates

Posh by Purple Linen reserves the right to update or modify this policy at any time without prior notice.